Privacy Policy
Updated 8 November 2026.
Who we are
Clean & Fold is a local laundry pickup and return service serving selected suburbs in St George and nearby areas of Sydney, NSW. For privacy questions, email bookings@cleanandfold.com.au.
Information we collect and why
The booking form collects your name, mobile number, email address, suburb, estimated laundry weight, service option, preferred pickup date and window, optional laundry notes, estimate and privacy acknowledgements. We use these details to respond to your request, check availability, arrange and provide the service, process payment and contact you about your booking. We ask for an exact pickup address privately after confirming the booking. Please do not put sensitive personal information in the notes.
Payments
For eligible prepaid bookings, Square provides the card-entry fields and processes the payment. Clean & Fold does not receive or store your full card number or security code. We receive payment status, amount and reference details so we can manage the booking and settlement. Square's privacy terms apply to information Square processes.
Service providers
Vtiny provides the website hosting and booking-record storage. The business mailbox at bookings@cleanandfold.com.au sends booking messages and confirmations. Square processes eligible payments and invoices. These providers may process information in locations outside Australia under their own privacy and security practices. We share booking details with service providers only as needed to operate the website, contact you, provide the laundry service or process a payment, and where required by law.
Storage and security
Booking records and payment references are held in the hosting account and business mailbox. We restrict access to people who need the information to provide or administer the service. We keep information while needed for bookings, enquiries and applicable business record-keeping, then delete or de-identify it when no longer needed. Provider backups may remain subject to their retention practices. No online service can guarantee complete security.
Access, corrections and concerns
Email bookings@cleanandfold.com.au to request access to your details, ask us to correct inaccurate information, or raise a privacy concern. We may need to confirm your identity. Some records may need to be retained for legal or business record-keeping. If you are dissatisfied with our response, see the Office of the Australian Information Commissioner for guidance about privacy complaints.
Marketing and website data
Submitting a booking request does not subscribe you to marketing. The website uses browser session storage to continue an eligible checkout and a secure, short-lived session cookie to associate the checkout with its booking. The website does not add advertising trackers or marketing cookies.